When it comes to technology the only constant is change. To help, we’ve identified 3 technology trends that are likely to impact foodservice in 2019.
1. Online Ordering and Reservations
It’s no secret that patrons are constantly glued to their phones. And with a greater desire for a seamless online experience, off-premise dining, online ordering, and online reservations are crucial services that are increasingly expected by the ever-connected consumer.
83% of diners say online reservations are “very important” or “somewhat important” to their dining experience1.
Foodservice must evolve with this growing trend. To attract the Millennial and Gen Z audience, tech-enabled ordering and reservations are becoming a must. Mobile support not only makes life easier on your patrons, but it will undoubtedly keep you relevant in today’s changing foodservice landscape.
2. Online Reviews
95% of operators agree that technology improves restaurant efficiency2.
Some restaurants have started relying on fully-automated kiosks, and even chatbots with online reservations, to replace traditionally staffed functions while still maintaining positive customer experiences; others are using automation as a tool to provide enhanced customer experiences, such as a robotic pizza maker in France to an artificial intelligence sidewalk barista in San Francisco3.
Staying on top of these 3 trends will help you engage and retain customers while also setting you up for success with whatever the future brings.